We welcome your complaints, compliments and feedback about the services we provide and how we deliver them. If you have an issue with the service you’ve received, or there’s been a problem you would like us to investigate, we want to know about it. Whilst we strive to provide the highest quality service we understand that errors can occur from time to time.
Please send an email to firstname.lastname@example.org. Please include the following information to allow us to respond to your complaint as promptly as possible.
What we need from you
Providing your name and contact details will help us to get in touch and assist us in resolving the issue. Please quote your job and invoice number with a full description of your complaint and any supporting photos. Please be clear, factual, and tell us the outcome you are seeking. If you provide feedback anonymously, we won’t be able to respond to you personally.
What happens next
When we receive your email ensure that your issue is acknowledged, reviewed and investigated. Depending on the nature of the issue that you have reported, our investigation may take some time. We aim to resolve all matters within 10 working days. If we cannot resolve your matter we will explain why and advise you of your other options. If we require further information to allow us to thoroughly review your concerns, we will contact you via email. For privacy reasons, we will only be contacting the person that has accepted the quote.
Not happy with the response?
Get back in touch with us and we’ll escalate your case. If you’re unhappy with the final decision (after escalation) you may wish to contact Fair-Trading/Small Claims Tribunal.